Shipping policy
Below you'll find our shipping details and important details that you should keep in mind when ordering from Rosa Keleher Shop.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $35
PROCESSING & SHIPPING:
Please keep in mind that all orders have processing time before it ships. If you're on a deadline please contact us BEFORE placing an order so we can see if we can get your order to you in the time frame needed. Continue reading below for important details. By completing checkout you have agreed that you have read and understand this page, our terms and policies and any special shop update page. If you don't understand something please contact us BEFORE placing an order.
Where is my order shipping from? We are located in Florida, USA and can have weather delays during the hurricanes months.
What is processing time? It's the time from when your order is placed until it ships, the time needed to manufacture and pack your order for shipment. Processing times can vary depending on our current volume of orders. Order early and select priority shipping during checkout if you need your order quickly (your order will still have processing time even with upgraded shipping). Contact us BEFORE ordering if you have questions or are on a deadline.
VERY IMPORTANT USPS NOTICE: 100% of our packages ship via United States Postal Service. The time frame of days listed during checkout are NOT what you are paying for, you are paying for the service of first class or priority mail. The days shown DO NOT account for our processing time and are often not accurate or account for holidays, weather delays, etc. We are not able to edit this information which is why we list all the details here so you understand how processing and shipping work in our shop. There is no guaranteed "day" delivery. It is your responsibility to contact us if you are on a tight deadline so we can let you know if we can get you your order in time. We process a high volume of orders so processing times vary day to day on how much we can get out.
When will my order ship? How quick your order ships depends on a variety of factors. We aim to get orders out quickly as possible. Things like stock, winter weather and the current volume of orders we are processing can effect how quick your order gets processed.
- time frame varies on our order volume.
- large orders may take 2-3+ business days. We do our best to get your order out as quickly as we can.
I just got my shipping notice, what's next? Once you receive your shipping notice with tracking information your package will be picked up by USPS that day before 6pm Est time. Please allow 48 hours for your tracking number to become active.
USPS TRACKING: USPS.com® - USPS Tracking®
What carrier do you use for shipping? We ship with the United States Postal Service (USPS) at this time.
How is shipping calculated on my order? Shipping is set up to go by weight and distance. You can select First Class Mail or Priority Mail at checkout.
UNITED STATES SHIPPING TIME FRAMES
Time frames are estimates once your order ships and does not include the processing time.
FIRST CLASS MAIL: First Class Mail averages 3 to 7+ business days for delivery once shipped, not guaranteed. Only packages weighing 13 oz or less qualify for first class shipping in the US.
PRIORITY MAIL: Priority mail averages 2-5 business days for delivery once shipped, not guaranteed. Packages weighing over 16 oz will ship via Priority mail due to USPS regulations.
ONCE YOUR PACKAGE IS TURNED OVER TO USPS: Please be aware once we turn a package over to USPS it is out of our hands and responsibility. We suggest contacting them if you are having delivery issues as they are the ones who now have your package. Information can be found at USPS.com or by calling your local post office. If your package is scanned delivered by USPS and you have not received it we ask you to check with others in your home who may have brought it in and with your neighbors in case it was miss-delivered. If that turns up nothing calling your local post office is the next step as they will need to speak with your mail carrier that scanned your package delivered. Most often a phone call, and some patience, helps a package turn up. We understand on the rare occasion a package has delivery issues can be frustrating. We appreciate your help help with this situation as we see the same information your do when you track your order.
We are not responsible for packages that are lost or stolen once turned over to USPS.
INVOICES - RECEIPTS OF PURCHASE
Will I get a receipt in my order? We do not include an invoice as you are sent a receipt to your e-mail address after your order comes through. Please print the e-mailed receipt you are sent after your order comes through if you need a copy for your records.
How will my order come packaged? Items ship in boxes or bag mailers depending on the products ordered. Items may also be grouped together in one bag to conserve on packaging and to work with the shipping packaging we use. Each item MAY NOT come packaged in its own bag. Items are packaged nicely and for safe shipping.
WRONG OR MISSING ITEM IN ORDER
I received the wrong item(s) or is missing an item from my order, what do I do? Oh goodness, we are so sorry about that! Please contact us within 5 business days if you are missing anything or have an incorrect item in your order. If you are in the US and you would like that item reshipped we will gladly send it out to you at our expense (shipped first class mail) or you can choose to have a refund for the missing item. If you received the wrong items/order in some case we may ask you to ship back the item(s) that was incorrect.
PLEASE NOTE: We may ask for a photo to be taken to show us the order you received so we can see the error that was made. This is simply for our records. This also helps us to see if 2 orders were mixed up so we can contact the other customer. For example if 2 shipping labels were accidentally put on the wrong packages.
Refunds, returns
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We must be contacted within 5 business days of you receiving your order if there is a problem. Any notices sent to us after that time has lapsed will be handled on a case by case basis. If more than 30 days has past from when you received your item, we are not able to make any corrections at that time.
LOST PACKAGES
Please note that the USPS does not consider a package as being lost in transit until it has spent at least 30 days in transit here in the US. If you think your package may have been lost in transit, please contact us at rosakelehershop@gmail.com with your name and order number, and we will look into it for you.and file a lost package claim through the USPS if necessary. Please note that we are NOT responsible for items lost or undelivered due to the wrong shipping address being submitted with your order.
RETURNED PACKAGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
• If a package is returned to us for any reason we will contact you. If there was a mistake in the address on our end we will reship your order at no cost to you.
• If it has been returned to us because you listed the wrong address at checkout or any other reason and you choose to have us resend it then there will be additional shipping charges to reship your order. Payment for reshipping must be received before we will reship your order.
• If you ask to cancel your order and it already has been shipped you will not be able to get a refund.
• If you receive your order and for some reason ship it back to us without contacting us first you will NOT be refunded for the items.
We reserve the right to cancel any order at any time.
If you have any further questions, please don't hesitate to contact us at rosakelehershop@gmail.com.