Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We must be contacted within 5 business days of you receiving your order if there is an issue with your shipping. Any notices sent to us after that time has lapsed will be handled on a case by case basis. If more than 30 days has passed from when you received your item, we are not able to make any corrections at that time.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
If you return any items to us unauthorized you will not be refunded for the items or shipping.
To start a return, you can contact us at rosakelehershop@gmail.com. Please note that returns will need to be sent to the following address: 3102 Redwood National Dr Apt3808, Orlando FL, 32837
You can always contact us for any return question at rosakelehershop@gmail.com.
I received the wrong item(s) or is missing an item from my order, what do I do?
Please contact us within 5 business days if you are missing anything or have an incorrect item in your order. If you are in the US and you would like that item reshipped we will gladly send it out to you at our expense (shipped First Class mail) or you can choose to have a refund for the missing item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
PLEASE NOTE: We may ask for a photo to be taken to show us the order you received so we can see the error that was made. This helps us to see if 2 orders were mixed up so we can contact the other customer. For example if 2 shipping labels were accidentally put on the wrong packages.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on final sale items or gift cards.
We don't do exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rosakelehershop@gmail.com.
Still have questions? If there is an issue with your order or you have any concerns please email us at rosakelehershop@gmail.com. Please include your name and order number so we can assist you more quickly!